Política de envío

At Babies In The Cloud, we aim to provide you with a seamless and reliable shopping experience. Below, you’ll find details on our shipping process, delivery times, and policies.

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Times & Delivery

Shipping times vary based on your location and the shipping method selected at checkout:

  • Standard Shipping: 7-15 business days
  • Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier disruptions.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • We may offer free shipping promotions—stay updated by subscribing to our newsletter!

4. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.
  • Tracking updates may take 24-48 hours to reflect on the carrier’s system.

5. International Shipping

  • We ship worldwide! However, some countries may have import duties or customs fees, which are the buyer's responsibility.
  • International shipping times may vary depending on customs processing in your country.

6. Lost or Delayed Shipments

  • If your order is significantly delayed or lost in transit, please contact us, and we will assist you in resolving the issue.
  • We are not responsible for delays caused by customs, natural disasters, or carrier issues.

7. Incorrect Address & Failed Deliveries

  • Please ensure your shipping address is correct before placing your order.
  • If a package is returned due to an incorrect address or failed delivery attempt, customers may need to cover the cost of reshipping.

8. Order Changes & Cancellations

  • Once an order is processed, changes or cancellations may not be possible. Please contact us as soon as possible if you need to modify your order.

For any additional shipping-related inquiries, feel free to reach out to our support team. We’re happy to help! 😊